Returns and refunds

The client can exercise the right to return within 28 days from receipt of an order. To return an item, simply visit the RETURNS page and fill out the appropriate form. Exchanges are only possible with a different size or different colour of the same item, if available. Shipping costs will be borne by VIA DELLA PAGLIA, following the indicated procedure.

For more information, see our GENERAL CONDITIONS OF SALE.

Fill out the form and specify if you wish to obtain a refund or exchange.
You will be contacted by our Customer Service as soon as possible, who will guide you through the process.